Shipping Policy
Who We Are
Felario London ("we," "us," or "our") operates the website https://felario-london.com/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
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Free Shipping: We offer free shipping on all orders.
Shipping Range
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Delivery Area: We currently ship within United Kingdom.
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Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
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Processing Time: Orders are processed within 1-3 business days, Monday to Saturday.
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Cut-off Time: Orders placed before 17:00 (GMT+00:00) Greenwich Mean Time (London) will be processed the same day; those placed after will be processed the next business day.
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No Shipping Days: Orders are not processed on Sundays.
Delivery Time
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Estimated Delivery: Orders typically arrive within 7-10 business days after processing.
Shipping Process
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Courier Services: We use reliable carriers such as DHL, DPD, Royal Mail and FedEx for all shipments.
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Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
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Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
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Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
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Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
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Email: info@felario-london.com
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Phone: +31 6 84412547
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Address: Veilingdreef 85, 3331 RE Zwijndrecht, Netherlands
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Chamber of Commerce (KvK): 88301915
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VAT number: NL004578108B82
Customer Service Hours:
Monday: 09:00 – 18:00
Tuesday: 09:00 – 18:00
Wednesday: 09:00 – 18:00
Thursday: 09:00 – 18:00
Friday: 09:00 – 18:00
Saturday: 09:00 – 18:00
Sunday: 09:00 – 18:00