Frequently Asked Questions
Below you’ll find answers to the questions we get asked most often. If you still need help, click HERE to go to our contact page.
Frequently asked questions
What is the delivery time?
Delivery takes 7–10 business days (after 1–3 days processing).
How much does shipping cost?
We offer free shipping in the United Kingdom.
What is the return policy?
If you're not satisfied, you can return any unused and undamaged item within 90 days. Customers are responsible for the return shipping costs. All returns must be sent back in the original packaging.
Click here to see the full return policy.
What are the contact options?
The Felario London team is available daily from 09:00 to 18:00 (Monday–Sunday) and can be reached via e-mail at info@felario-london.com or through our contact page. We aim to respond to all inquiries within 24 hours.